HOW DO WE DELIVER?
Our normal shipping time is 1 days following the receipt of payment, credit to our account unless your order is marked with special delivery instructions. Shipping time may vary for cities other than Lahore.
We offer next day delivery to most destinations if the order has been placed before 4.00pm.
WHAT IS FITMART.PK’S EXCHANGE / REPLACEMENT POLICY?
Fitmart.pk offers its customers a ‘ 7 Day’s Exchange / Replace Service ‘ wherein you can raise the Exchange / Replace request of a product within 7 days of its delivery.
ARE THERE ANY CHARGES ON EXCHANGE / REPLACE ANY DEFECTED PRODUCT?
No! there are no charges on Exchange / Replace for products that are faulty or defected in any way. Our customer care center is there for you 24/7, you may contact them through WhatsApp, send them the details on WhatsApp i.e. your name, images of faulty product, description about product’s fault and your contact number, they will soon contact you and exchange / replace your parcel within 07 working days without any cost.
Note: If u want to Exchange / Replace faulty products, you will have to send the product first to our official address and after received of your product, our officer will call u and then send your parcel to your designated address.
IF WE DON’T LIKE THE PRODUCTS THEN HOW WE EXCHANGE / REPLACE THEM?
Fitmart.pk had built its policies very flexible for its customers, If any of our valuable customers don’t like our products or want to order any other product from our website in place of the order that they already got, They will have to first send the received product to our official address and after we receive the product our officer will communicate with you and ask you for the other product by which you want to replace your first order and will send the selected product to your address provided. Replacement can be made within 07 working days. For this type of Replacement / Exchange, Rs 250/pkr will be charged.
Note: Products that you Replace / Exchange must be in their original condition and packaging. Products once used cannot be exchanged in any manner.
IS THERE ANY REFUND POLICY ON FITMART.PK?
Products delivered may not be refunded. However, you may exchange, replace as per our Exchange / Replacements Policy.
Advance Payments In Case For Orders Above Rs. 5,000
Under Our New Policy Rs. 500 Advance for Orders Above Rs. 5000 And Rs. 1000 for Orders Above Rs. 10,000 will be paid by customers. Amount paid in Advance will be adjusted in the Cash On Delivery of Your Order.